Streamlined application processes for disability support services with new wraparound programs to better serve people with disabilities and their families.
Key Changes
Implementation Timeline
Help us improve disability support services by sharing your experiences and suggestions
All Ways to Participate
What happens next?
- • All feedback is reviewed by our policy team
- • Key themes are incorporated into the final policy
- • A summary of feedback received will be published
- • The final policy will be available on October 1, 2025
These changes will make it easier for people with disabilities to access the support they need, while expanding services for families and carers.
What's Changing
The updated system will feature:
- A new online portal designed with accessibility at its core
- Faster processing times for applications and reviews
- More support options for families and carers
- Better coordination between different service providers
Investment Details
- Total Investment: $280M over 3 years
- People Supported: 35,000+ individuals and families
- New Programs: 8 additional support services
- Processing Improvement: 40% faster application handling
Accessibility First
Every aspect of these changes has been designed with accessibility in mind:
- Screen reader compatible online forms
- Easy Read versions of all documents
- Multiple ways to provide feedback
- Dedicated accessibility support team
Full Service Update
Complete overview of all service changes
Easy Read Summary
Simple language overview with pictures
Carer Support Guide
New support options for families